{"id":1086,"date":"2026-02-03T17:29:35","date_gmt":"2026-02-03T16:29:35","guid":{"rendered":"http:\/\/mivv2026.local\/atencion-al-cliente-mivv\/asistencia-postventa\/"},"modified":"2026-02-16T17:45:44","modified_gmt":"2026-02-16T16:45:44","slug":"asistencia-postventa","status":"publish","type":"page","link":"https:\/\/dev.mivv.com\/es\/atencion-al-cliente-mivv\/asistencia-postventa\/","title":{"rendered":"Asistencia Postventa"},"content":{"rendered":"\n<div class=\"wp-block-columns sezione-faq-assistenza is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading\">Informaci\u00f3n t\u00e9cnica<\/h2>\n\n\n\n<p>Descarga el manual oficial de Informaci\u00f3n T\u00e9cnica de MIVV en formato PDF. Contiene indicaciones fundamentales sobre homologaci\u00f3n, mantenimiento y seguridad.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/wp-content\/uploads\/2026\/02\/libretto-istruzioni-prodotti-mivv.pdf\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Descargar el PDF<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Enviar una solicitud de asistencia<\/h2>\n\n<p>Completa el formulario a continuaci\u00f3n proporcionando la mayor cantidad de detalles posible. Las im\u00e1genes son fundamentales para permitir que nuestros t\u00e9cnicos analicen correctamente tu situaci\u00f3n.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Te recordamos que tengas a mano el c\u00f3digo del producto para agilizar el procedimiento.<\/p>\n<\/blockquote>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f86138-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"86138\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1086#wpcf7-f86138-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"86138\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f86138-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"mivv-form-post-vendita\">\n\t<fieldset>\n\t\t<legend>Datos del cliente y del producto\n\t\t<\/legend>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-nome\"> Nombre <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"post-nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej.: Mario\" value=\"\" type=\"text\" name=\"post-first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-cognome\"> Apellidos <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"post-cognome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej.: Rossi\" value=\"\" type=\"text\" name=\"post-last-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-email\"> Correo electr\u00f3nico <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"post-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"email@ejemplo.es\" value=\"\" type=\"email\" name=\"post-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-codice\"> C\u00f3digo del producto <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-codice\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"post-codice\" aria-invalid=\"false\" placeholder=\"Ej.: H.044.LXB\" value=\"\" type=\"text\" name=\"post-codice\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<p><label for=\"post-tipo\"> Tipo de problema <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"post-tipo\" aria-required=\"true\" aria-invalid=\"false\" name=\"post-tipo\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Dificultad de montaje\">Dificultad de montaje<\/option><option value=\"Componentes faltantes\">Componentes faltantes<\/option><option value=\"Problema est\u00e9tico\/de calidad\">Problema est\u00e9tico\/de calidad<\/option><option value=\"Homologaci\u00f3n\/Certificados\">Homologaci\u00f3n\/Certificados<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset>\n\t\t<legend>Detalles del problema\n\t\t<\/legend>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<p><label for=\"post-messaggio\"> Descripci\u00f3n detallada <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"post-messaggio\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Describe el problema encontrado...\" name=\"post-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<div class=\"upload-container\">\n\t\t\t\t<p><label class=\"upload-box\" for=\"post-file\"><br \/>\n<span>Sube una foto del problema (m\u00e1x. 2 MB)<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"post-file\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<div class=\"mivv-form-footer\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Acepto la Pol\u00edtica de Privacidad<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark\" type=\"submit\" value=\"Enviar incidencia\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Informaci\u00f3n t\u00e9cnica Descarga el manual oficial de Informaci\u00f3n T\u00e9cnica de MIVV en formato PDF. Contiene indicaciones fundamentales sobre homologaci\u00f3n, mantenimiento y seguridad. Enviar una solicitud de asistencia Completa el formulario a continuaci\u00f3n proporcionando la mayor cantidad de detalles posible. Las im\u00e1genes son fundamentales para permitir que nuestros t\u00e9cnicos analicen correctamente tu situaci\u00f3n. Te recordamos que [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1062,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1086","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/pages\/1086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/comments?post=1086"}],"version-history":[{"count":1,"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/pages\/1086\/revisions"}],"predecessor-version":[{"id":1087,"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/pages\/1086\/revisions\/1087"}],"up":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/pages\/1062"}],"wp:attachment":[{"href":"https:\/\/dev.mivv.com\/es\/wp-json\/wp\/v2\/media?parent=1086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}