{"id":1077,"date":"2026-02-03T17:29:35","date_gmt":"2026-02-03T16:29:35","guid":{"rendered":"http:\/\/mivv2026.local\/service-client-mivv\/assistance-apres-vente\/"},"modified":"2026-02-16T17:40:25","modified_gmt":"2026-02-16T16:40:25","slug":"assistance-apres-vente","status":"publish","type":"page","link":"https:\/\/dev.mivv.com\/fr\/service-client-mivv\/assistance-apres-vente\/","title":{"rendered":"Assistance Apr\u00e8s-Vente"},"content":{"rendered":"\n<div class=\"wp-block-columns sezione-faq-assistenza is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading\">Informations techniques<\/h2>\n\n\n\n<p>T\u00e9l\u00e9chargez le livret officiel MIVV d\u2019Informations Techniques au format PDF. Il contient des indications fondamentales sur l\u2019homologation, l\u2019entretien et la s\u00e9curit\u00e9.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/wp-content\/uploads\/2026\/02\/libretto-istruzioni-prodotti-mivv.pdf\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">T\u00e9l\u00e9charger le PDF<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Envoyer une demande d\u2019assistance<\/h2>\n\n<p>Remplissez le formulaire ci-dessous en fournissant le plus de d\u00e9tails possible. Les images sont essentielles pour permettre \u00e0 nos techniciens d\u2019analyser correctement votre situation.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Nous vous rappelons de garder \u00e0 port\u00e9e de main le code du produit afin d\u2019acc\u00e9l\u00e9rer la proc\u00e9dure.<\/p>\n<\/blockquote>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f86135-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"86135\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/1077#wpcf7-f86135-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"86135\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f86135-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"mivv-form-post-vendita\">\n\t<fieldset>\n\t\t<legend>Donn\u00e9es du client et du produit\n\t\t<\/legend>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-nome\"> Pr\u00e9nom <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"post-nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ex. : Mario\" value=\"\" type=\"text\" name=\"post-first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-cognome\"> Nom de famille <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"post-cognome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ex. : Rossi\" value=\"\" type=\"text\" name=\"post-last-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-email\"> E-mail <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"post-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"email@exemple.fr\" value=\"\" type=\"email\" name=\"post-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-codice\"> Code produit <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-codice\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"post-codice\" aria-invalid=\"false\" placeholder=\"Ex. : H.044.LXB\" value=\"\" type=\"text\" name=\"post-codice\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<p><label for=\"post-tipo\"> Type de probl\u00e8me <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"post-tipo\" aria-required=\"true\" aria-invalid=\"false\" name=\"post-tipo\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Difficult\u00e9 de montage\">Difficult\u00e9 de montage<\/option><option value=\"Composants manquants\">Composants manquants<\/option><option value=\"Probl\u00e8me esth\u00e9tique \/ de qualit\u00e9\">Probl\u00e8me esth\u00e9tique \/ de qualit\u00e9<\/option><option value=\"Homologation \/ Certificats\">Homologation \/ Certificats<\/option><option value=\"Autre\">Autre<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset>\n\t\t<legend>D\u00e9tails du probl\u00e8me\n\t\t<\/legend>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<p><label for=\"post-messaggio\"> Description d\u00e9taill\u00e9e <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"post-messaggio\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"D\u00e9crivez le probl\u00e8me rencontr\u00e9...\" name=\"post-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<div class=\"upload-container\">\n\t\t\t\t<p><label class=\"upload-box\" for=\"post-file\"><br \/>\n<span>T\u00e9l\u00e9chargez une photo du probl\u00e8me (max. 2 Mo)<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"post-file\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<div class=\"mivv-form-footer\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">J\u2019accepte la Politique de confidentialit\u00e9<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark\" type=\"submit\" value=\"Envoyer le signalement\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Informations techniques T\u00e9l\u00e9chargez le livret officiel MIVV d\u2019Informations Techniques au format PDF. Il contient des indications fondamentales sur l\u2019homologation, l\u2019entretien et la s\u00e9curit\u00e9. Envoyer une demande d\u2019assistance Remplissez le formulaire ci-dessous en fournissant le plus de d\u00e9tails possible. Les images sont essentielles pour permettre \u00e0 nos techniciens d\u2019analyser correctement votre situation. Nous vous rappelons de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1044,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1077","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/pages\/1077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/comments?post=1077"}],"version-history":[{"count":1,"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/pages\/1077\/revisions"}],"predecessor-version":[{"id":1078,"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/pages\/1077\/revisions\/1078"}],"up":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/pages\/1044"}],"wp:attachment":[{"href":"https:\/\/dev.mivv.com\/fr\/wp-json\/wp\/v2\/media?parent=1077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}