{"id":1083,"date":"2026-02-03T17:29:35","date_gmt":"2026-02-03T16:29:35","guid":{"rendered":"http:\/\/mivv2026.local\/assistencia-ao-cliente-mivv\/assistencia-pos-venda\/"},"modified":"2026-02-16T17:44:00","modified_gmt":"2026-02-16T16:44:00","slug":"assistencia-pos-venda","status":"publish","type":"page","link":"https:\/\/dev.mivv.com\/pt-pt\/assistencia-ao-cliente-mivv\/assistencia-pos-venda\/","title":{"rendered":"Assist\u00eancia P\u00f3s-Venda"},"content":{"rendered":"\n<div class=\"wp-block-columns sezione-faq-assistenza is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading\">Informa\u00e7\u00f5es t\u00e9cnicas<\/h2>\n\n\n\n<p>Descarregue o manual de Informa\u00e7\u00f5es T\u00e9cnicas oficial da MIVV em formato PDF. Cont\u00e9m indica\u00e7\u00f5es fundamentais sobre homologa\u00e7\u00e3o, manuten\u00e7\u00e3o e seguran\u00e7a.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/wp-content\/uploads\/2026\/02\/libretto-istruzioni-prodotti-mivv.pdf\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Descarregar o PDF<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Enviar um pedido de assist\u00eancia<\/h2>\n\n<p>Preencha o formul\u00e1rio abaixo fornecendo o maior n\u00famero poss\u00edvel de detalhes. As imagens s\u00e3o fundamentais para permitir que os nossos t\u00e9cnicos analisem corretamente a sua situa\u00e7\u00e3o.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Lembramos que deve ter \u00e0 m\u00e3o o c\u00f3digo do produto para agilizar o procedimento.<\/p>\n<\/blockquote>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f86137-o1\" lang=\"pt-PT\" dir=\"ltr\" data-wpcf7-id=\"86137\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt-pt\/wp-json\/wp\/v2\/pages\/1083#wpcf7-f86137-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rio de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"86137\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_PT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f86137-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"mivv-form-post-vendita\">\n\t<fieldset>\n\t\t<legend>Dados do Cliente e do Produto\n\t\t<\/legend>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-nome\"> Nome pr\u00f3prio <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"post-nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ex.: Mario\" value=\"\" type=\"text\" name=\"post-first-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-cognome\"> Apelido <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"post-cognome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ex.: Rossi\" value=\"\" type=\"text\" name=\"post-last-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-email\"> E-mail <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"post-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"email@exemplo.pt\" value=\"\" type=\"email\" name=\"post-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-half\">\n\t\t\t<p><label for=\"post-codice\"> C\u00f3digo do Produto <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-codice\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"post-codice\" aria-invalid=\"false\" placeholder=\"Ex.: H.044.LXB\" value=\"\" type=\"text\" name=\"post-codice\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<p><label for=\"post-tipo\"> Tipo de problema <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-tipo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"post-tipo\" aria-required=\"true\" aria-invalid=\"false\" name=\"post-tipo\"><option value=\"\">&#8212;Por favor escolha uma op\u00e7\u00e3o&#8212;<\/option><option value=\"Dificuldade na montagem\">Dificuldade na montagem<\/option><option value=\"Componentes em falta\">Componentes em falta<\/option><option value=\"Problema est\u00e9tico\/de qualidade\">Problema est\u00e9tico\/de qualidade<\/option><option value=\"Homologa\u00e7\u00e3o\/Certificados\">Homologa\u00e7\u00e3o\/Certificados<\/option><option value=\"Outro\">Outro<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/fieldset>\n\t<fieldset>\n\t\t<legend>Detalhes do Problema\n\t\t<\/legend>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<p><label for=\"post-messaggio\"> Descri\u00e7\u00e3o detalhada <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"post-messaggio\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descreva o problema encontrado...\" name=\"post-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mivv-grid-full\">\n\t\t\t<div class=\"upload-container\">\n\t\t\t\t<p><label class=\"upload-box\" for=\"post-file\"><br \/>\n<span>Carregue uma fotografia do problema (m\u00e1x. 2 MB)<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"post-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"post-file\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/fieldset>\n\t<div class=\"mivv-form-footer\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceito a Pol\u00edtica de Privacidade<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark\" type=\"submit\" value=\"Enviar ocorr\u00eancia\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Informa\u00e7\u00f5es t\u00e9cnicas Descarregue o manual de Informa\u00e7\u00f5es T\u00e9cnicas oficial da MIVV em formato PDF. Cont\u00e9m indica\u00e7\u00f5es fundamentais sobre homologa\u00e7\u00e3o, manuten\u00e7\u00e3o e seguran\u00e7a. Enviar um pedido de assist\u00eancia Preencha o formul\u00e1rio abaixo fornecendo o maior n\u00famero poss\u00edvel de detalhes. As imagens s\u00e3o fundamentais para permitir que os nossos t\u00e9cnicos analisem corretamente a sua situa\u00e7\u00e3o. Lembramos que [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1056,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1083","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/pages\/1083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=1083"}],"version-history":[{"count":1,"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/pages\/1083\/revisions"}],"predecessor-version":[{"id":1084,"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/pages\/1083\/revisions\/1084"}],"up":[{"embeddable":true,"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/pages\/1056"}],"wp:attachment":[{"href":"https:\/\/dev.mivv.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=1083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}